Privacy Policy

Last updated: October 2026

This Privacy Policy describes how Paperforth Heating & Air ("we", "us") gathers, uses and shares information when you browse paperforth.garden, phone the number shown on this site or send in a form. It is a general template, not legal advice.

What We Collect

Some details come straight from you. When you fill out a form or phone in, you may give us your name, phone number, email address, location and a description of your heating or cooling problem.

Other details are collected automatically as you use the site. These can include your IP address, browser type, device type, the pages you view and the date and time of your visit. Calls to the number on this site may be tracked and, in some cases, recorded for quality and billing purposes.

Why We Use It

We use your information to:

• Match you with an independent HVAC provider that serves your area
• Pass your request to that provider so they can reach you
• Answer your questions and messages
• Measure how the site and phone lines are used
• Improve the site and the service
• Meet legal duties and prevent fraud or misuse

Who Receives It

Paperforth Heating & Air is a referral service. When you ask for help, we share your contact details and request information with one or more independent providers or marketing partners so they can contact you about it. Those providers are separate businesses. Each has its own privacy practices.

We may also share information with companies that help run the site and phone systems, such as hosting, analytics and call-tracking vendors. We may disclose information when the law requires it or to protect our rights.

We do not sell your personal information for money. Some laws, though, treat sharing with marketing partners as a "sale" or "share." Where those laws apply, you may have the right to opt out.

Cookies and Analytics

The site may use cookies and similar tools to see how visitors use it. Your browser settings let you control cookies. Turning them off may change how parts of the site work.

Your Choices and Rights

Depending on where you live, you may be able to ask to see, correct or delete your personal information, or to opt out of certain sharing. To make a request, email contact@paperforth.garden. We may need to confirm your identity before acting on it.

Security and How Long We Keep Data

We take reasonable steps to protect your information. No method of sending or storing data is fully secure. We keep information only as long as the purposes above require, or as the law requires.

Children

This site is not meant for children under 13. We do not knowingly collect their personal information.

Updates to This Policy

We may revise this policy from time to time. The date at the top shows the latest change.

Contact

Questions about this policy? Email contact@paperforth.garden.